Shopping Cart
Your Cart is Empty
There was an error with PayPalClick here to try again
CelebrateThank you for your business!You should be receiving an order confirmation from Paypal shortly.Exit Shopping Cart

 Have A Word 

Have A Word

Mental Health Services 


Hello and Welcome 

Lucy Hine | Founder

The Have A Word vision is to normalise society’s attitudes and behaviours surrounding Mental Health. 

Excellent Training and Therapy services, both online and in person to develop your own confidence and skills to empower both yourself and others.

You deserve the opportunity to feel better and live happier. 

Learn More

Have A Word

Founder: Lucy Hine

Thank you for visiting my website. I hope you find the site easy to navigate and understand the services provided within it. If in doubt - please contact me and ask any questions you may have. I would really love to hear from you.

Around 1 in 4 people will experience a mental health problem yet the shame and silence can be as bad for a person as the mental health problem itself. Your attitude towards mental health could change someone's life. Sometimes the fear of saying the wrong thing or not knowing what to say to someone can cause you to hold back - even though you desperately want to help.

The main objective of Have A Word is to educate and support people - understanding the importance of our mental health by providing training courses and private therapy sessions. This ranges from mental health awareness to a fully qualified, regulated Level 3 certificate in Supervising First Aid for Mental Health.

I am based in St Albans, Hertfordshire and created Have A Word in 2018 whilst I was working for a large airline, part-time. My side hustle quickly became my main focus and in 2020 I was in a position to proudly offer Have A Word services full time to all.

I have had a passion for people and psychology for as long as I can remember - I find us all fascinating! Working within the aviation and travel industry for sixteen years gave me a lot of opportunities to work with difference and diversity. I recognise and appreciate the uniqueness of us all and promote social inclusion whilst embracing individuality. It is with pride that I sit alongside the LGBT+ community and vulnerable individuals to promote self-empowerment, happiness and confidence. You have the power to change your life for the better.

Therapy and Coaching are an in-demand private services, within Have A Word where I actively work as the main Therapist | Coach. It is with passion and enthusiasm that I have created affordable, flexible sessions to help normalise therapy within society and address the stigma associated with mental health. I believe that you should not have to wait to speak to a trained professional and that psychological therapies should be readily available, alongside the NHS as much as possible.

I offer regulated and accredited RQF | OFQUAL Level 1, 2 and 3 First Aid for Mental Health which helps support workplace training options - for those of you wishing to support a team of mental health first aiders in a supervising role, as well as individuals wanting to learn more towards personal development and enhancing a better understanding of health and wellbeing.

Have A Word services are continuously expanding from an online session to a face to face Walk n Talk. The most recent service additions are within mental health, complimentary therapy and healing: Reiki and Clinical Hypnotherapy. I am delighted to be offering all services from my private practice in St Albans, Hertfordshire from January 2022.

To all clients past, present and future, I would like to take this opportunity to thank you. Thank you for being part of my life story so far.


What is Mental Health?

Go straight to: Therapy

Lucy | Learning Experience

I have found that today’s learners seek a learning environment that is not as obsolete as traditional classrooms but that is specifically enhanced to support thinking and engagement. 

I believe that a learning environment should push learning capacity with altering facilitation styles and teaching practices. I always put myself in the learners position and think what I would want if I was attending a Mental Health course - and reflect on how I felt when I was first introduced to MHFA Training. 

I want to be part of an impactful learning setting that provides a sense of achievement and feels interactive with fellow learners. 

It is the Have A Word promise to create an active and engaged environment throughout the learning whilst allowing people to feel safe and comfortable - embracing individual perspectives and celebrating equality, with inclusion for all.

Training | Mental Health First Aid

Mental Health First Aid (MHFA) teaches people how to identify, understand and help someone who may be experiencing a mental health issue.

MHFA won’t teach you to be a therapist, but it will teach you to listen, reassure and respond, even in a crisis – and potentially stop a crisis from happening.

You’ll learn to recognise warning signs of mental ill health, and develop the skills and confidence to approach and support someone while keeping yourself safe.

You’ll also learn how to empower someone to access the support they might need for recovery or successful management of symptoms.

You will gain an understanding of how to support positive wellbeing and tackle stigma in the world around you.

Training | Feedback

Lucy gave us confidence, that we have the skills to help people when needed.

I would 100% recommend Lucy as an Instructor to other companies looking to address the stigma of Mental Health in the work place.

Barnes Roffe LLP

Training | Environment

Face to Face | Online 

Learning takes place across manageable sessions. Through a mix of group activities, presentations and discussions, each session is built around a Mental Health First Aid action plan. 

Research and evaluation shows that taking part in an MHFA course will raise awareness in mental health literacy, reduce stigma around mental ill health, boost knowledge and confidence in dealing with mental health issues and promote early intervention which enables recovery.


Services: Training

Having good mental health helps us relax more, achieve more and enjoy our lives more. Every Mind Matters have expert advice and practical tips to help you look after your mental health and wellbeing. The Every Mind Matters online tool is also available as a Lunch n Learn session for your workplace.

NHS Training | Feedback

Lucy is a great trainer - she is empathetic, kind and understands that everyone learns differently.  Not only is she well prepared to give training, she is very willing to bring her own experiences and stories to the group to enhance further learning.

Lucy's training sessions are fun, informative and leave you feeling enthusiastic about the subject.

Information Analyst